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SK Excel Dental:

Our Complaints Procedure

At SK Excel Dental we are incredibly proud of the quality of the services and treatments we provide. As such, we take complaints extremely seriously. Please find our complaints procedure on this page, which details how you can make your complaint known, and who you should contact.

We currently have two practices in Milnrow (Rochdale) and Todmorden (West Yorkshire), serving patients from all areas of the North West.

At SK Excel Dental We Take Complaints Very Seriously Indeed And Try To Ensure That All Our Patients Are Pleased With Their Experience Of Our Service.

When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  • The person responsible for dealing with any complaint about the service which we provide is Christina Ketani (Practice Manager at both sites)
     

  • If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Practice Manager immediately. If the Practice Manager is not available at the time, then the patient will be informed when they will be able to talk to the Practice Manager and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on to the Practice Manager. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
     

  • If the patient complains in writing or by email, it will be passed on immediately to the Practice Manager
     

  • If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
     

  • We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
     

  • We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
     

  • We will confirm the decision about the complaint in writing immediately after completing our investigation.
     

  • Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.

Dental Surgery

Discover how easy, accessible and affordable cosmetic dentistry can be.

Dental Implants

Dental implants are a brilliant way of filling gaps and replacing lost teeth.

lady with teeth aligners

Fastbraces® are among the latest technological advances in orthodontics.

invisible braces

Invisalign® is a modern alternative treatment to traditional braces.

lady smiling showing bright white teeth

Information about our facial aesthetic treatments coming soon!

5* rated dentists in the North West, with two clinics based in Rochdale and West Yorkshire.

For more information about SK Excel Dental or to schedule an appointment, please get in touch today.

Milnrow Centre of Dental Excellence

Todmorden Dental Care

To find out why we are one of the leading cosmetic dentistry clinics in the area, get in touch now!

01706 812295

6 Rochdale Rd
Todmorden,

West Yorkshire

OL14 5AA

107 Dale Street
Milnrow
Rochdale
OL16 3NW

01706 710209

New patient looking for a private dentist in the Rochdale area?

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